Shipping Transit Delays

How long will it take to get your order?...a note on USPS delays.

As you've probably heard, packages delivered by the United States Postal Service are getting slowed down by changes within the U.S. postal service. That includes packages that The Golf Shop at Torrey Pines sends from our retail location at the golf course in San Diego, California.

We're doing everything we can to get packages on their way quickly – handing them over to our USPS carrier usually within 24 hours of when the shipping label is printed.

Here's a quick summary on what we know so far and what you can expect when you place an order with us (or with another small business).

Will your package be delayed?
Sometimes there is a delay on our end in shipping out-of-stock items that are on back order with our suppliers. If this is the case you'll receive an email or phone call offering you alternative colors or styles that can ship immediately.

We offer Priority Mail, 1st Class Mail, and Retail Ground service options during checkout of our online store. Typical transit time are *supposed* to take about 1-3 business days on average for Priority and 1st Class services, and 2-8 days for Retail Ground. But some packages are taking a lot longer than that. They seem to be delayed somewhere between the time our carrier takes possession of the packages and when the local USPS facilities scans it into their systems. When this happens then tracking information only shows that a label has been printed and not picked up--even though that is definitely not the case. And sometimes packages are remaining "in transit" between facilities for a longer period of time than usual.

The bad news (there really isn't any good news) is that the only information we have on the location or delivery date for a specific package is the same tracking information that you're probably watching.

Why doesn't the Golf Shop at Torrey Pines switch to UPS or Fed-Ex for online orders?
The Golf Shop at Torrey Pines online store is sticking with the USPS right now for one big reason: switching to an alternative like UPS or Fed-Ex would significantly increase the cost of shipping.

If we switch to UPS or Fed-Ex your shipping costs will increase dramatically. Depending on where you're located in the U.S. and Canada, and how far you are from San Diego, the price you would have to pay to receive a package from us could as much as double.

And we wouldn't be able to offer free shipping for orders that exceed a minimum amount. (Or would we would have to significantly increase the minimum purchase to qualify.) That's not an ideal situation for anybody but we'll consider it if delays with the USPS continue to increase.

Why can't we tell you where your package is?
Like any other small business, we have no control over a package once we hand it over to the carrier, and we're just as disappointed about a delay as you are. And no, we don't have a way to make the postal service move faster, and there's not a secret phone number retailers can call to find out information that's not on the tracking page. (Believe us, we've tried just about everything!)

Here's the reality: USPS handles about half of the world's mail and delivers more packages in 16 days than UPS and FedEx combined deliver in a year. That means that the vast majority of small businesses ship their online orders via USPS, and The Golf Shop at Torrey Pines isn't the only small business that's having this frustrating problem.

What if you have a time sensitive purchase?
Unfortunately we don't have an alternative solution at this time. If you are purchasing a gift, please let us know and we'll do everything we can to process the order in the least amount of time before we hand the package over to our carrier. We also suggest you alert your recipient to the possibility that it may not make it in time for their "big day".