About Order Shipping and Handling Times
SHIPPING POLICY
The Golf Shop at Torrey Pines
shoptorreypines.com
The Golf Shop at Torrey Pines operates both a physical retail golf shop in La Jolla, California and an online store at shoptorreypines.com. This shipping policy applies to all orders placed through our online storefront.
Online Orders vs. In-Store Purchases
Purchases made through shoptorreypines.com are fulfilled and shipped separately from in-store purchases. In-store inventory availability does not guarantee online availability. Online orders are not available for in-store pickup unless explicitly stated at checkout.
Order Processing
Orders are processed within 1–3 business days, excluding weekends and holidays. Processing time includes order verification, packing, and handoff to the carrier. Orders placed outside of business hours or on holidays are processed on the next business day.
Shipping Carrier
All online orders are shipped via UPS or other reputable carriers as determined by The Golf Shop at Torrey Pines. Available shipping services, costs, and estimated delivery times are displayed at checkout.
When shipping is free, we reserve the right to select the least expensive carrier service and shipping method that meets our quality and delivery standards. This ensures we can continue to offer free shipping on qualifying orders while controlling fulfillment costs.
Delivery Times
Delivery times provided by the carrier are estimates only and are not guaranteed. Once an order has been shipped and tendered to the carrier, delivery timing is outside of our control.
Shipping Confirmation and Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates and delivery details are provided directly by the carrier.
Delivery Responsibility
An order is considered delivered once the carrier confirms delivery to the shipping address provided at checkout. Carrier delivery confirmation serves as proof of delivery.
If Your Package Is Marked Delivered but You Have Not Received It
If tracking shows your package as delivered but you are unable to locate it, the carrier recommends the following steps:
- Check the immediate delivery area (front, side, and back doors, porches, garages, mailrooms, and nearby secure locations). Drivers may leave packages in less visible areas to prevent theft.
- Check with others at the address (household members, neighbors, building management, or front-desk staff).
- Review the full tracking history on the carrier’s website for specific delivery notes.
- Wait up to 24 hours after the delivery scan, as some packages are marked delivered shortly before final drop-off.
If the package is still missing after these steps, file a claim directly with the carrier (typically within 60 days of the scheduled delivery date). We are happy to provide shipment documentation, order details, and tracking information to support the claim.
Our Role in Delivery Issues
We will assist with any information required during the carrier’s investigation. If the carrier confirms the package was lost or misdelivered, we will work with you on an appropriate resolution (replacement or refund). If the carrier confirms delivery to the correct address, we are unable to replace or refund the order.
Stolen Packages
We are not responsible for packages stolen after confirmed delivery. To reduce risk, we strongly recommend selecting delivery options that include signature confirmation when available.
Shipping Address Accuracy
Please double-check that your shipping address is complete and accurate at checkout. We are not responsible for delivery issues or additional charges caused by incorrect or incomplete addresses provided by the customer.