Refund policy

Returns
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately, we can’t offer you a full refund.

To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. Items obviously worn or washed will not be accepted for refund or exchange unless the item is defective.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

-Rolled fine art prints that have been removed from its shipping tube.
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 90 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@tpclubcorp.com.

Sale items (if applicable)
If an item is returned and that item is currently on sale, only the Sale Price can be refunded or credited for an exchange of a different item without the original receipt.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@tpclubcorp.com and send your item to:
Online Sales Customer Support
The Golf Shop at Torrey Pines
11480 N. Torrey Pines Road
La Jolla, CA 92037.

Returning Items for Exchange and Shipping Costs

Claims for packages lost in transit

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. We will replace lost packages by the carrier provided the package was lost sometime during their delivery process and not due to an error in the shipping address provided at checkout from our online store.

If the tracking information states an order was delivered but the claim is that you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

The return address is set by default to The Golf Shop at Torrey Pines. When we receive a returned shipment email notification will be sent to you.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will likely be returned to our store. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed will likely be returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).