Exchanges/Return Instructions

The Golf Shop at Torrey Pines
Return & Exchange Policy

If you are not satisfied with your purchase or gift from The Golf Shop at Torrey Pines you may return or exchange it within 90 days of the purchase date.

Please note that we will only accept items for refund or store credit that are in re-sellable condition and have their original tags. Items without their original tags, and those that have been worn, washed, or damaged in any manner may be exchanged at the discretion of the management for The Golf Shop at Torrey Pines. Exceptions to this policy will be granted only if the item was defective at the time of purchased or incurred damage during shipping.

To return or exchange your item(s) simply follow the steps below:

  1. Pack the item securely and include a completed Merchandise/Exchange form. Enclose a copy of the Packing Slip you received with your order or a copy of the Purchase Receipt when either of these items are available.
  2. Please include a contact name, email address and daytime phone number.
  3. Send your item(s) to:

 

The Golf Shop at Torrey Pines
Attn: Customer Support / Returns
Torrey Pines Golf Course
11480 N. Torrey Pines Road
La Jolla, CA 92037

 

  1. Credit for return of purchased items may only be refunded to the credit card used for the original purchase provided the purchase receipt is available. Please allow one to two billing cycles for the transaction to show on your credit card statement. Credit for gifts without receipts may only be applied towards new merchandise. Credit amount for a returned gift or purchase without a receipt will be based on the item’s current selling price, which may be lower than the original price if the item is currently on sale.
  2. Please note that a return shipping charge (approximately $10) will be charged for exchanged items (including gift items). The return shipping charge will be waived only if there was an error on our part or the item was defective.
  3. You will be contacted by phone to arrange payment via credit card prior to shipping an exchanged item. Please allow 7 to 10 days for your exchange to be processed.